At Fashcouts, we strive to ensure your complete satisfaction with every purchase. Please review our policy below regarding cancellations, returns, and refunds.
You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and verified, we will process a full refund to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may experience processing delays. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The exact timing depends on your financial institution's processing times. Please note that shipping costs are non-refundable except in cases where the return results from our error.
Sale items are eligible for refund unless otherwise specified at the time of purchase. Gift cards and certain personalized or custom-made products may not be eligible for return or refund unless defective.
If you haven't received your refund within the specified timeframe, please first check your bank account again and contact your credit card company, as some processing times may vary. If you've completed these steps and still have not received your refund, please contact us immediately with your order details and proof of purchase. We will investigate the matter and work with the payment processor to resolve any issues promptly.
For any questions regarding our return and refund policy, please don't hesitate to contact our customer service team:
Company Name: Fashcouts
Address: 4037 Ocello Street, San Diego, California
E-Mail: [email protected]
Phone: +1619-406-2334
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM PST, excluding major holidays.
